Product Support Representative
Waterloo, IA Waterloo, IA Full-time Contract Full-time Contract $25 - $30 an hour $25 - $30 an hour 18 hours ago 18 hours ago 18 hours ago Your Responsibilities Promote use and improvement of Technical Information and preferred delivery channels Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution Identify need for developing and authoring new solutions Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer Participate in development and delivery of technical training material What Skills You Need (Required skills/experiences) Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.
Strong ability to self-learn and share product knowledge.
Experience reading engineering prints and schematics.
Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.
Ability and willingness to travel domestically up to 25% and internationally on occasion.
Ability and willingness to work occasional Late shift (11:
00 am - 7:
30 pm) including extended and weekend hours to support seasonal volume.
What Makes You Stand Out (Desired skills/experiences) Knowledge or experience supporting products and their functions.
Knowledge or experience with AMS (Ag Management Solutions) components.
Knowledge or experience with the CCMS.
Education Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline/work experience.
Job Types:
Full-time, Contract Pay:
$25.
00 - $30.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Strong ability to self-learn and share product knowledge.
Experience reading engineering prints and schematics.
Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.
Ability and willingness to travel domestically up to 25% and internationally on occasion.
Ability and willingness to work occasional Late shift (11:
00 am - 7:
30 pm) including extended and weekend hours to support seasonal volume.
What Makes You Stand Out (Desired skills/experiences) Knowledge or experience supporting products and their functions.
Knowledge or experience with AMS (Ag Management Solutions) components.
Knowledge or experience with the CCMS.
Education Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline/work experience.
Job Types:
Full-time, Contract Pay:
$25.
00 - $30.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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