General Manager
General
Summary:
Directly supervises the operations of a specific restaurant ensuring compliance with company standards in all areas of operation including; customer satisfaction, speed of service, food production and preparation, safety and sanitation policies and procedures, hiring, training, supervising and evaluation of all restaurant personnel, restaurant maintenance and repair, and financial accountability of the operation.
Essential Duties:
Achieves human resources objectives by; hiring, training, supervising and evaluating all restaurant personnel; scheduling and monitoring attendance of staff; planning and reviewing compensation of staff; enforcing policies and procedures fairly and consistently in a non-discriminatory mannerAchieves operational objectives by; implementing production, productivity, quality and customer service standards; identifying and resolving problems; maintaining and repairing equipment and facilities to company standardsAchieves financial objectives by; forecasting and analyzing labor needs, scheduling to meet customer demand and satisfy productivity standards; forecasting and analyzing sales trends, ordering and receiving food and paper products to meet sales estimates; monitoring expenditures in the restaurant to meet limits set by the company; handling all company funds within the restaurant, following and enforcing all cash handling policies and proceduresHandles customer complaints and resolves to the customer's satisfactionSupervises a staff of 3 to 10 employees each shift.
Assigns tasks and monitors completion in a timely mannerMonitors quality of prep and menu items to ensure compliance with established standardsMonitors safety and sanitation practices and ensures compliance with established standardsTakes the lead in exhibiting friendly, helpful customer service for all employees to followMonitors customer traffic and makes adjustments to decrease waiting times as neededEnsures that proper portion controls are in place and being utilized by all employeesEnsures that all customers are properly charged for menu items and extrasEnsures that appropriate levels of food and supplies are stocked on the line so that freshness of product and speed of service is maintainedInspects all food product storage units each shift to ensure that proper temperatures and conditions are maintained, food is covered, labeled and datedOversees the cleaning and maintenance of all prep areas, dining room, restrooms, customer service and beverage areas to exceed all sanitation standardsActively markets restaurant within the neighborhood and community to increase awareness of the brandCompletes all daily, weekly and monthly paperwork and reports as required by the owner and franchisor.
Communicates these results in a timely manner to all partiesMaintains a clean and well groomed professional appearance at all timesBe able to read or understand the communication of documents such as operating manuals, procedure manuals and employee handbooks written in English.
Must be able to understand and speak fluently in English.
Other Duties:
Follows all safety policies and proceduresFollows all sanitation policies and proceduresFollows and enforces all operational checklists on a daily basisDisplays team building skills and always handles all assignments with a positive and enthusiastic attitudeJob
Qualifications:
Ability to work with customers in a fast paced environmentAbility to positively lead and supervise othersAbility to achieve company objectives with a minimum of daily supervisionPhysical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving itemsRequires the ability to move around the restaurantRequires the ability to lift up to 40 lbs.
without assistanceMoving and standingRequires the ability to move and stand for long periods of time
Benefits:
Health insurance Paid time off This description is a general statement of required major duties and responsibilities performed on a regular basis.
It does not exclude other duties as assigned.
Recommended Skills Customer Satisfaction Customer Service Employee Handbooks Finance Forecasting Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Directly supervises the operations of a specific restaurant ensuring compliance with company standards in all areas of operation including; customer satisfaction, speed of service, food production and preparation, safety and sanitation policies and procedures, hiring, training, supervising and evaluation of all restaurant personnel, restaurant maintenance and repair, and financial accountability of the operation.
Essential Duties:
Achieves human resources objectives by; hiring, training, supervising and evaluating all restaurant personnel; scheduling and monitoring attendance of staff; planning and reviewing compensation of staff; enforcing policies and procedures fairly and consistently in a non-discriminatory mannerAchieves operational objectives by; implementing production, productivity, quality and customer service standards; identifying and resolving problems; maintaining and repairing equipment and facilities to company standardsAchieves financial objectives by; forecasting and analyzing labor needs, scheduling to meet customer demand and satisfy productivity standards; forecasting and analyzing sales trends, ordering and receiving food and paper products to meet sales estimates; monitoring expenditures in the restaurant to meet limits set by the company; handling all company funds within the restaurant, following and enforcing all cash handling policies and proceduresHandles customer complaints and resolves to the customer's satisfactionSupervises a staff of 3 to 10 employees each shift.
Assigns tasks and monitors completion in a timely mannerMonitors quality of prep and menu items to ensure compliance with established standardsMonitors safety and sanitation practices and ensures compliance with established standardsTakes the lead in exhibiting friendly, helpful customer service for all employees to followMonitors customer traffic and makes adjustments to decrease waiting times as neededEnsures that proper portion controls are in place and being utilized by all employeesEnsures that all customers are properly charged for menu items and extrasEnsures that appropriate levels of food and supplies are stocked on the line so that freshness of product and speed of service is maintainedInspects all food product storage units each shift to ensure that proper temperatures and conditions are maintained, food is covered, labeled and datedOversees the cleaning and maintenance of all prep areas, dining room, restrooms, customer service and beverage areas to exceed all sanitation standardsActively markets restaurant within the neighborhood and community to increase awareness of the brandCompletes all daily, weekly and monthly paperwork and reports as required by the owner and franchisor.
Communicates these results in a timely manner to all partiesMaintains a clean and well groomed professional appearance at all timesBe able to read or understand the communication of documents such as operating manuals, procedure manuals and employee handbooks written in English.
Must be able to understand and speak fluently in English.
Other Duties:
Follows all safety policies and proceduresFollows all sanitation policies and proceduresFollows and enforces all operational checklists on a daily basisDisplays team building skills and always handles all assignments with a positive and enthusiastic attitudeJob
Qualifications:
Ability to work with customers in a fast paced environmentAbility to positively lead and supervise othersAbility to achieve company objectives with a minimum of daily supervisionPhysical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving itemsRequires the ability to move around the restaurantRequires the ability to lift up to 40 lbs.
without assistanceMoving and standingRequires the ability to move and stand for long periods of time
Benefits:
Health insurance Paid time off This description is a general statement of required major duties and responsibilities performed on a regular basis.
It does not exclude other duties as assigned.
Recommended Skills Customer Satisfaction Customer Service Employee Handbooks Finance Forecasting Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
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