Customer Service Account Manager
Ethos Ethos Waterloo, IA Waterloo, IA Full-time Full-time $60,000 - $70,000 a year $60,000 - $70,000 a year 3 days ago 3 days ago 3 days ago Customer Service Account Manager (Hybrid Remote Onsite/Offsite Position Job
Summary:
Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.
Job
Responsibilities:
Gather information for new business and renewal applications.
Prepare applications for submission to selected markets Process and follow up on coverage change endorsements.
Initiate and monitor renewal processes.
Document all relevant contacts and developments to customer accounts Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
Perform any other duty relevant to agency functions as needed.
Education &
Experience:
Must have a high level of detail orientation.
Associates or Bachelors degree is required.
Ability to work in a team atmosphere.
Strong verbal and written communication skills.
Candidate must have computer skills including Windows, Outlook, Word, and Excel.
Insurance experience is desired but not required.
Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Experience level:
2 years Schedule:
Day shift Monday to Friday Supplemental pay types:
Bonus opportunities Travel requirement:
No travel Education:
Associate (Preferred)
Experience:
Customer Service Leadership/Account Management:
2 years (Preferred) Business and/or Insurance Industry:
1 year (Preferred) Ability to Commute:
Waterloo, IA (Preferred) Work Location:
Hybrid remote in Waterloo, IA.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.
Job
Responsibilities:
Gather information for new business and renewal applications.
Prepare applications for submission to selected markets Process and follow up on coverage change endorsements.
Initiate and monitor renewal processes.
Document all relevant contacts and developments to customer accounts Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
Perform any other duty relevant to agency functions as needed.
Education &
Experience:
Must have a high level of detail orientation.
Associates or Bachelors degree is required.
Ability to work in a team atmosphere.
Strong verbal and written communication skills.
Candidate must have computer skills including Windows, Outlook, Word, and Excel.
Insurance experience is desired but not required.
Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Experience level:
2 years Schedule:
Day shift Monday to Friday Supplemental pay types:
Bonus opportunities Travel requirement:
No travel Education:
Associate (Preferred)
Experience:
Customer Service Leadership/Account Management:
2 years (Preferred) Business and/or Insurance Industry:
1 year (Preferred) Ability to Commute:
Waterloo, IA (Preferred) Work Location:
Hybrid remote in Waterloo, IA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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