Mortgage Lending Servicing Supervisor

Company Name:
Career Development Partners
Demonstrate a positive Customer service (internal and external) focus at all times on achieving the performance of all job respon sibilities.

As leader of the Department, continuously evaluate every aspect of the department

Honestly acknowledge accomplishments of team members on a regular basis
Facilitate and encourage professional and career development for self and team members.
5. Hire, develop, and evaluate team members in a manner conducive to a team environment. Seek Manager's input when needed
Deliver ongoing training to department employees. Develop, update, and maintain training materials for department employees.
7. Provide initial orientation and on-going support to team members on the vision, values, and leadership culture of the credit union and clearly identify expectations of the team.
Monitor service quality, compliance, and provide routine feedback on findings.

9. Facilitate the solicitation of feedback for self and team members from a wide variety of sources.
Participate in life-long learning opportunities such as educational workshops, conferences, seminars, classes, and meetings.

Directly supervise mortgage lending staff in the areas of mortgage loan servicing, closing, post-closing and 2nd mortgage processing/closing.

Oversee agency (Fannie or Freddie) reporting, remitting, reconciliations and cash controls.

Make recommendations and ensure appropriate processes are in place to enhance product and service delivery.

Develop, update, and maintain reports as requested by management.

Research new products and services and initiate changes by including team members in the development and implementation of operational procedures.

Develop, update, and maintain guidelines, policies and procedures.

Monitor mortgage sub-servicers who utilizes for compliance and adherence to Fannie Mae/Freddie Mac guidelines.

Knowledgeable of all functions performed by and all products and services offered by your team.

Conduct departmental reviews on a periodic basis, identifying areas for improvement and implement changes when appropriate.

Knowledgeable of all policies, procedures, laws and regulations, affecting mortgage lending including servicing and closing. Maintain knowledge of policies, procedures, laws, regulations and compliance at the state and federal level, as well as secondary market guidelines.

Insure compliance with Veridian guidelines and policies, investor and secondary marketing guidelines, and all relevant regulations.

Resolve communications within 24 (at most 48) hours.

Lead by asking questions.

Practice completion in the moment.

Be in leadership stand 100% of the time.

Facilitate the prevention of collusion.

Take positive actions.

Participate in company activities.

Play a vital role in enriching our communities.

Other duties as requested by Manager.
Four year college degree required.
At least five years of progressive work experience (a succession of jobs with increasing responsibility/accountability). Supervisory experience preferred.
Experience servicing mortgages sold to Fannie/Freddie required.
Experience in agency (Fannie or Freddie) reporting, remitting, reconciliations and cash controls preferred.
Knowledge of secondary market guidelines, compliance and regulations, and mortgage operations including servicing, closing, post-closing, and processing.
Proficient in Microsoft Outlook, Word, and Excel.
Aptitude for details.
Ability to communicate effectively with Veridian members, coworkers, and business partners via email, phone, and in person.
Ability to provide constructive direction to others in the department through coaching and counseling.
Ability to handle multiple priorities and produce results.
Strong analytical, problem solving, organizational and time management skills required.
Ability, availability, and willingness to work flexible hours as required.
Travel required

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