Customer Service Support Printer/Network Management

Company Name:
The Ricoh Corporation is looking to hire a full time
Customer Service Support Printer/Network Management role for Waterloo, Iowa
Interested candidates should call Kay M. Cole directly at 866-203-8227 x 4155 and send their resume to as soon as possible.
# 14-00929
400 Westfield Ave Waterloo, Iowa 50701
Customer Service Support - Printer / Network Management
Daily support of network and workstation printers. Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary.
Keeps the customer up to date on the progress of problem resolution.
Provides end users with detailed remote access knowledge and documents complete trouble shooting information.
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager.
Manages on-site hardware & consumables inventory.
Manages printer procurement as required by the customer.
Manages printer hot swap inventory.
Documents and reports all fleet meter reads.
Maintains printer fleet tools/databases.
Requires high school diploma (or equivalent); college degree is preferred.
Network and workstation printer trouble shooting and experience.
IT Help Desk Support experience (application & hardware support).
Technical Training & Certifications: HP Certifications (other site specific certifications may be required as necessary)
Requires strong team approach to business and a successful track record in motivating and managing a staff.
3-5 years of multi-site operations experience in a role with direct client contact in a professional business setting, preferably in facilities management or related outsourcing industry.
Requires successful completion of all Site Manager Level training (internal candidates).
Requires clear status on drug screening and background check.
Reliable transportation and excellent driving record
Valid driver's license and minimum levels of auto insurance coverage per Company policy required
Excellent Customer Services Skills.
Strong organizational skills.
Solid troubleshooting skills.
Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service.
Documents all service calls and requests using Ricoh USA Trace and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and Ricoh USA are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
Kind Regards,
Kay M. Cole, Human Resources, Senior Recruiter, Ricoh Corporation
ADP Corporation , Two Glenhardie Corporate Center, 1285 Drummers Ln Ste 100, Wayne PA 19087
T: 866-203-8227, x4155

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Software Support - SQL (Job I...
Des Moines, IA Computer Consultants International
Field Service Representative (Customer Support...
Cedar Rapids, IA Abbott
Managed Services Mainframe Engineer - ADABAS DBA
Des Moines, IA Sirius Computer Solutions
Managed Services Operations Analyst - Converge...
Des Moines, IA Sirius Computer Solutions
Manager, Process Support and Quality Control
Charles City, IA Ascent
Manager, Client Success Services (United States)
Des Moines, IA Cornerstone OnDemand